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Linda K. Berkeley is the sole trader, therapist, and data controller at Nightingale Therapy. I am registered with the Information Commissioners Office (ICO) and my registration number is ZA274676. Nightingale Therapy wants to offer the best possible service to clients. To achieve this, we need to assess our effectiveness and be mindful of feedback by collecting information and data about clients, what happened during therapy, and the outcomes.
Nightingale Therapy: Our use of client information and data:
© nightingaletherapy.com
What information is collected by Nightingale Therapy?
We collect personal data (e.g. name, address, date of birth, age, GP details, next of kin), the results of questionnaires, information about your reasons for coming to therapy,
about the therapy you receive, and what happened during the sessions in the form of clinical notes. This information comes primarily from what you have told us but may
come from other sources (e.g. GP, midwife, insurance company, Employee Assistance Program) if we have your consent to speak with them or they have referred you to us.
How is this information stored?
All data and information collected is subject to the strict rules of confidentiality, in accordance with Acts of Parliament, including the Data Protection Act 1998 and the
Health and Social Care Act 2001.Additionally, all data and information collected is subject to the European Union's General Data Protection Regulations (GDPR), which came
into force on 25 May 2018, with direct effect in all European states, despite Britain’s impending exit from the European Union. A new Data Protection Bill has been brought
before Parliament which will bring in the provisions of the GDPR as law within the UK once the UK has left the European Union..
Most of the information (written and audio recorded) is stored on a computer that is securely electronically locked with two separate passwords when the premises are vacant. The
paper information is stored in a filing cabinet that is securely locked when the premises are vacant. The premises are secured with approved door and window locks fitted with a fully
functional security system including sensors on all doors and windows that is maintained by a security company recognised by the insurers of the premises. This security system is
always on when no one is on the premises.
Information and data will be kept for a period of seven years after therapy has ended and if the client is under aged 18 at the time therapy took place, for 7 years after their
18th birthday, as is common practice in therapy, and/or until it is no longer necessary to keep it. E.g. if an electronic record is made of the results of questionnaires,
that questionnaire is shredded in a robust cross-cutting shredder.
How is this information used?
This lets us monitor your progress and how effective our service is for you. This information may be shared with other health professionals involved in your care (e.g. a midwife, GP). However, we would
not share information with other health professionals without your consent, except in circumstances where there is a risk you might harm yourself or someone else, particularly a child, or commit a crime.
This is also explained in our Confidentiality Policy. This applies to discussing your issues with anyone who telephoned or emailed us – we would not discuss you with anyone we did not have your consent to talk
to, apart from the above exceptions. In practice, this means that if we do not have your consent to talk to someone about you, we would say we do not know of you to the person who telephoned or emailed.
The information is sometimes shared with a supervisor. All therapists, no matter how experienced or qualified and whatever framework they practice in, who are registered members of a governing body, have
supervisors. Linda K. Berkeley is registered with and subscribes to the values and ethics of the following organisations: BPS, BABCP, BACP, FDAP, CIPD, and the APA. I attend regular supervision with a qualified
supervisor. Whenever a client is discussed in supervision, the client’s material is anonymised, and the minimal amount of identifying information is given. Supervisors are also therapists who are registered members
of one or more of the above or other governing bodies and often have many years of experience as therapists. The purpose of supervision is to provide an over-view of the therapy and the therapist’s performance,
helping the therapist to find the most helpful alternatives for clients to enable therapy to progress.